Reimagining Service to Maximize Revenue and Profitability | CIO Talk Network
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Reimagining Service to Maximize Revenue and Profitability | CIO Talk Network
Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think. These organizations know how hard they worked to win each customer ...
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