36. ITIL | IT service desk function Overview | Types
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36. ITIL | IT service desk function Overview | Types
This ITIL foundation tutorial video explains about the overview, purpose, scope, objectives of IT serice desk or IT help desk function which is part of the service operation. IT service desk structure: A service desk can be defined as a functional unit made up of a dedicated number of staff responsible for dealing with a variety of service ...
4.5K viewsMar 4, 2017
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