Call Center Basics - Everything You Need to Know About Call Center Work This is a video version of Call Center Basics. A collection of tips that I wrote for Call Center Training Tips to answer my friend's question on how to get hired in a call center. You can read the lessons in detail here. http://callcentertrainingtips.com/basics/ Call Center Basics cover what you need to know about call centers and how to apply. It includes the following topics: What is a call center? What is a BPO? What is i