Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.