In a high-profile experiment, Walgreens (WBA) sought to modernize its stores by replacing traditional refrigerator doors with ...

Turns out putting everything behind locked glass and ad-covered screens does not create a welcoming shopping environment.

The pharmacy chain since August 2012 filled prescriptions that lacked a legitimate medical purpose, were invalid or weren’t issued in professional practice, the Justice Department said.

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer dissatisfaction.