Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Video calls often feel discomfiting because you don’t know where to look, Dr. Brodsky said. Research suggests, however, that ...

Feedback should be a two-way street that drives improvement, strengthens relationships, clarifies misunderstandings and ...

Here's how AI is helping business leaders get the best value from the flurries of interactions across their businesses daily.

Elon Musk's DOGE ordered employees to stop using Slack as the agency shifts to the Executive Office of the President, a move ...

With just a few quick customizations, you can have Slack looking and behaving like a well-oiled communication machine. Also: 5 messaging apps for Linux that make chatting online fun again The ...

Slack is a top messaging platform used by businesses for effective virtual communication. Customize Slack by changing color schemes, creating lists, and automating workflows. Organize and easily find ...

Slack was affected by a vulnerability in an ... users should take immediate remedial measures to reduce exposure. Communication apps for personal use cannot be treated the same as those you ...