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Quant says its new system resolves 77% of issues in real time, aiming to replace chatbot dead ends with true resolution. Quant launches agentic AI for service. New “digital colleagues” are built to ...

PITTSBURGH — Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to call a customer service representative may not be able to ...

RECKLESS VEHICLE: 2:44 p.m. at North Santa Cruz Avenue and West Main Street. A black Chevy Denali was erratically driving in the wrong direction. The driver was screaming at workers and asking where ...

Dan Smoker called United Airlines' official customer service number, but claims an agent eventually transferred him to a scammer Getty A Denver resident says he lost $17,000 after he claims a United ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

NASHVILLE, Tenn. (WSMV) - A man thought he was getting into a rideshare or taxi after leaving a bar along Broadway, but instead, he was robbed at gunpoint, according to the Metro Nashville Police ...

Stolen license plate: Between June 15 and 19, someone stole the rear license plate from a Saratoga resident’s vehicle. Misappropriation of lost property: Between 10:30 p.m. and 11 p.m., the victims ...