Cybersecurity, customer experience and effective transition efforts have been top-of-mind for Clare Matorana in the last days of the Biden administration.

McAlister’s knows what it’s doing when it comes to building loyalty. The 560-unit chain has more than 5.4 million members and ...

But the next morning, you get an email about a sale on that same ... indicated that they were able to get some money back ...

The launch of the first-ever color Kindle isn't going so great. Amazon's Colorsoft began shipping on October 30, but shipments were paused after some customers complained about a yellow bar at the ...

Marketers can draw on principles from the Center for Humane Technology to adapt harmful technology practices into more humane ...

For the 67 million Americans receiving Social Security benefits, the annual Cost of Living Adjustment affects their bottom ...

Boerne’s costs for water and wastewater service are expected to rise by 4.4% per year for the next five years, and the city ...

Despite its low market share, Pegasystems is now a leading player in the CRM & DPA industries due to its new AI innovation.

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

Pittsburgh-based PNC will open more than 200 locations and renovate 1,400 branches in the next five years, with a focus on ...

Microsoft revealed some license and billing changes, including some Enterprise Agreements moving to CSP and MCA-E, a new ...

“Rising customer expectations have completely reshaped the CX landscape,” Crisler said. “Today’s customers demand more than ...