In the world of business and career coaching, breakthroughs don’t happen via a scheduling app or arrive in a client’s inbox—they occur thanks to one-on-one human conversation and moments of real ...

Amazon’s grocery stores ditched their “Just Walk Out” technology on Tuesday, though it turned out the automated checkout system included 1,000 reviewers in India. However, this is hardly the only ...

Just a few years back, there was never-ending talk of how automation would steal jobs and render half the world unemployable. Scary stuff, right? Thankfully, these forecasts of doom have all but ...

I sat down with Flo Crivello, the founder of Lindy, and this one completely changed how I think about AI agents. We talked ...

Get the latest federal technology news delivered to your inbox. Automation is more pervasive today than ever before throughout the history of mankind. This is due to the convergence of ubiquitous ...

Dave Ehrlich, director of growth strategy at Groundswell, discusses where he’s examples of automation helping agencies leapfrog or avoid the need for rip-and-replace technology modernization projects.

Almost every person has become accustomed to self-service in some form since Covid-19 hit, especially for accessing healthcare. But how good is this care when humans are taken out of the equation?

The U.S. is still in the midst of a pandemic-prompted recession, with August’s national unemployment rate at 8.4% — 4.7 point higher than the previous year. And many of those newly unemployed won’t ...