To help retailers better harness the power and potential of consumers’ first-party data, leading customer engagement platform ...

A new WalletHub survey revealed what Americans think of the current tipping culture. An etiquette expert and others shared ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

Coveo Commerce’s Peter Curran talks to WWD about how gen AI could close the gap between online and in-person shopping.

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting ...

The City of Albuquerque is asking community members for input on how the 3-1-1 service can better serve the community. The city’s 311 free service provides ...

Low prices, fabulous products and helpful staff? Here’s where you need to get your groceries, according to thousands of happy ...

Dirty restrooms, out-of-stock paper towels and stalls with gaps can flush away an otherwise positive customer experience and ...

A survey of more than 8,000 global consumers from Klaviyo reveals how shoppers interact with brands today and how it impacts ...

Despite the digitization of the customer experience, 78% of today’s shoppers still prefer seeing physical products in ...

ServiceNow, SAP, and Salesforce are among the firms that have debuted AI agents to do work tasks. This article is part of " ...

More than three in five students consider themselves customers of their institution, according to a new analysis of Inside ...