Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

Customers said they're open to AI-powered interactions when contacting support, but they expect the outcomes to be satisfactory. This article, Survey: Customers prefer AI chatbots to live customer ...

is devoted to customer surveys. Consider the experience of Qualtrics, one of the largest survey-data companies. In the past year, the firm has analyzed 1.6 billion survey responses. That's a 4% ...

Because of the wide availability of opportunities to create surveys using free online survey software, you can quickly and easily gauge customer satisfaction or interest in new product offerings via ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Banks in the Charlotte area slipped slightly in keeping customers happy, except for one, according to a new national satisfaction survey that was released Tuesday. Customer satisfaction with bank and ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into ...

A US carrier survey conducted by Android Authority shows that T-Mobile is currently the top choice for subscribers in the country.

Below are the results from our customer survey and our unique assessment of company practices. We've combined these to give a total score for each supplier. We surveyed 11,984 members of the general ...