Alex Williams is a full-stack developer and technology writer in the United Kingdom specializing in web development and data management. Small businesses face many challenges when managing customer ...

At the recent Zendesk Future of Service event in Sydney, Australian technology leaders provided a rare glimpse into how they are applying or preparing to apply artificial intelligence (AI) to customer ...

In April 2026, Facebook users shared an alleged special giveaway from Tractor Supply Co. offering riding mowers for less than $10. According to posts, the U.S. rural lifestyle retailer asked consumers ...

Forbes contributors publish independent expert analyses and insights. Charlotte-based reporter Ted Reed covers airlines and airline labor. This voice experience is generated by AI. Learn more. This ...

The fatigue is setting in — according to a new survey, a majority of Americans are now using AI to some degree, but 54% are “getting tired of hearing” about the budding technology. The poll of 2,000 ...

Marine Corps colonel Drew Cukor says AI will completely change the way the United States fights wars – and maybe already has. The new book Project Maven focuses on Cukor and the Pentagon campaign to ...

Seventy-five percent of U.S. health systems are now using at least one artificial intelligence application, up from 59% in 2025, a new survey from Eliciting Insights found. The go-to market research ...

A stark disconnect between brand confidence and consumer reality defines the current state of customer experience. Medallia released its 2026 State of Customer Experience Report on March 5, revealing ...

In order to strike a blistering 1,000 targets in the first 24 hours of its attack on Iran, the U.S. military leveraged the most advanced artificial intelligence it’s ever used in warfare, a tool that ...

(NEXSTAR) – The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service. Instead of relying on local field offices, the Administration is moving to a ...