Abstract: The rapid growth of online shopping has underscored the need for effective customer service techniques that go beyond traditional channels such as email, mobile responses, and FAQs. In this ...
MIT Technology Review’s senior reporter for features and investigations, Eileen Guo, and FT tech correspondent Melissa ...
Generative AI has leapt from research labs into everyday life at an unprecedented pace. For many, the gateway into this ...
Abstract: A chatbot, sometimes known as a conversational agent, is software that uses natural language to interact with people. Travelling to and from a hospital for treatment takes a lot of time for ...
AI companions will sometimes go to great lengths to keep you from saying goodbye. In a new study, researchers found that AI companion chatbots often emotionally manipulate people who want to sign off, ...
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