What makes a customer's experience with a brand great? What makes it awful? Think back to your own experiences. When were you wowed with an experience or, conversely, deeply disappointed? I had a "wow ...

We expect every employee to deliver WOW.” Customer delight starts with a business ... While hiring, don’t only consider skills and experience. It is also important to evaluate a potential ...

To test WOW Vegas’s customer support, I contacted them through their 24/7 ticketing system, social media (Facebook), and email. Here’s an account of my experience: First, I used the ticketing ...