19 is only 1 away from 20, so you prefer to start by multiplying 20 times 5, which equals 100. Then we need to take away a squadron of 5, because there are actually only 19 squadrons, not 20. 100 take ...

Are you confident that your company is effectively handling potential customers’ online queries? Think hard. Our research shows that most companies are not responding nearly fast enough. Kristina ...