A new 988 Suicide & Crisis Lifeline call center coming to Southern Nevada in six months will improve response times to calls ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Find out more about FEMA's plan to award a call order for contact center support under the Outsourced Contact Center Contract ...

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...

A consultant told the Kansas City, Missouri, Board of Police Commissioners on Tuesday that nearly half of the police department’s 911 calls are non-emergency.

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

The $2.2 million contract with Inland Southern California, 211+ would take effect right away, according to the board.

Edge data centers include hardware, software, applications, data management, connectivity, gateways, security, and advanced analytics. They come in all shapes and sizes depending on the use case ...

Through a study of the needs and demands of communities, community centers consolidate projects that, beyond encouraging the comprehensive development of individuals in collective environments ...