Microsoft Loop feels like it’s pretty close to being perfect for what I need, so it’s easy to overlook its flaws. The core ...

House Speaker Nadine Nakamura last week finally voiced concern about “the cloud placed over the entire state Legislature,” but it came off as an invitation to the feds to ask her to back off, and ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...