India's central bank-regulated entities can leverage artificial intelligence internal controls to address consumer complaints ...

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Citing statistics, he noted that complaints filed under RBI’s Integrated Ombudsman Scheme have grown at a compound annual ...

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...

NCH system uses AI tools to resolve consumer complaints quickly, aiming to resolve most issues within seven days.

The Ministry of Consumer Affairs on Tuesday announced a partnership with tech company Meta to launch a consumer awareness ...

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The government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the National Consumer Helpline (NCH). Enhanced with AI, NCH has ...

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The technological transformation of NCH with artificial intelligence (AI) tools has led to a significant increase in its call ...

Faced with a deluge of consumer complaints, India's central bank is urging financial institutions to embrace the ...