Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has ...

ShoreTel, a provider of IP phone systems with fully integrated unified communications (UC), today announced the availability of ShoreTel Contact Center 7. ShoreTel Contact Center 7 introduces Personal ...

ShoreTel Enterprise Contact Center enables a single solution for multimedia call center capabilities with real-time management and reporting tools, customizable call handling features and advanced ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--ShoreTel® (NASDAQ:SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced that Blue ...

SUNNYVALE, Calif., March 7, 2017 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced that Georgia Tourism is relying ...

ShoreTel Connect ONSITE is now available in Australia and Brimbank will be the first major implementation of the new platform locally. ShoreTel Connect, the biggest release in the company’s history, ...

Salesforce CRM Integration Provided for Both ShoreTel IP-PBX and ShoreTel Sky ShoreTel announced it has integrated the Salesforce CRM system with ShoreTel’s portfolios. Integrating the two platforms ...

Company pushes well beyond inbound voice with new cloud offering, ShoreTel Connect Contact Center. Being the contact center geek that I am, my news alerts focus on the latest and greatest customer ...

ShoreTel Wednesday gave its roughly 600 North American channel partners the green light to start selling its ShoreTel Sky suite of cloud-based VoIP services and announced a new, three-tiered cloud ...

There are some big issues here, but all in all it was an astute move for ShoreTel and M5. It should also provide some interesting responses from competitors. Earlier this month, ShoreTel announced its ...