As part of our coverage of the year that was, 2023 edition, we asked Mila D'Antonio of Omdia to provide her thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. One ...

UC and Contact Centre Expert Blair Pleasant Offers Insights to Help Businesses Automate Customer Service Activities Almere, Almere, Flevoland, Netherlands - September 7, 2023 — Almere, NL. 7th ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Our new contributor Vaishali Dialani brings a unique perspective on customer experience (CX) from her position as a customer experience analyst with Konabos consulting. She not only writes about CX.

NASHVILLE, Tenn. & CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) global Customer Experience Index (CX Index™) 2025 rankings, ongoing challenges that drove last year’s ...

Analysis shows that customer experience programs are under newfound pressure to deliver clear action and measurable outcomes CSG Launches 2025 State of the Customer Experience Report (Graphic: ...

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. I spend a lot of time talking to leaders about the value of a ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Recently, Talkdesk held its first analyst summit in a few years. During the event, the analysts got a deep dive into the company’s strategy, opportunities, and roadmap. Overall, it was a positive ...

One bad experience can drive your customers away. According to PwC research, more than 30% of customers are likely to walk away from a brand after just one bad experience. On the other hand, buyers ...