Safaricom says all employees completed AI 101 training as it prepares for a future shaped by automation, personalisation, and agentic AI across the business.

Safaricom is rolling out new My OneApp updates on Android and iPhone, with the latest iOS changelog finally confirming fixes ...

Safaricom has released version 5.1.5 of My OneApp on the Google Play Store, addressing key user complaints in what the telco is framing as a direct response to customer feedback.

Safaricom's MyOneApp update, version 5.1.5, reinstates the "Favourites" tab and enhances usability, addressing customer ...

Some customers say they have lost previously saved Paybill and Till numbers during the migration, forcing them to re-enter ...

Safaricom’s profit has fallen for the third year in a row by 22.2% to Ksh52.48bn for the year ending March 2023, due to large investments into its Ethiopian subsidiary as well as tax hikes, cuts to ...

Safaricom apologises for the poor performance of the My OneApp, acknowledging issues faced by roaming customers and pledging ...

Safaricom has unveiled new B-Live, an innovative time-based data bundle designed to redefine the internet experience for customers. This innovation adds to Safaricom's existing traditional MB/GB ...

Indosat Ooredoo Hutchison and Safaricom have formed a partnership combining Indosat’s AI ambitions with Safaricom’s mobile finance expertise, aiming to improve both parties’ customer experience.

The Ethiopian central bank, the National Bank of Ethiopia, issued its first mobile money service licence last week to Safaricom – Kenya’s largest mobile network operator – a tell-tale sign that ...