Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

In addition, Microsoft Chairman Bill Gates, as first reported last month by CRN, this week intends to pledge Microsoft's backing for Siebel Systems' Universal Application Network (UAN) integration ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...