Oct. 25—CUMBERLAND — When Susan Morris took a course to help manage stress a few years ago, she didn't know her new skills would also be needed to cope with grief. But a personal tragedy followed her ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Jill Pavlovich and Francisco Bram work very closely on shaping the customer experience for Albertsons shoppers. Together, they collect, integrate and analyze rich customer insights and then transform ...

In 2025, AI transformed Employee Experience into integrated infrastructure, elevating recognition, rewards, leadership and ...

Every interaction between a consumer and a brand is part of the overall retail experience. This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the ...

In the rapidly evolving landscape of digital interactions, businesses and consumers navigate the complexities of security and convenience. It’s become evident that the multitude of vendors ...

Artificial Intelligence (AI) is changing how user experience design is handled across various industries by playing a vital role in developing tailored and seamless experiences for users. Starting ...

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

Once upon a time, experts in customer understanding drew a clear line between online and offline customer experiences, marking the early stages of the digital customer experience evolution. While some ...

Samsung aims to redefine TV viewing by 2026 with its new AI-based Vision AI Companion (VAC) platform. The platform promises a more interactive and personalized experience, transforming TVs from ...

For decades, researchers have been working toward a vision of ambient intelligence, finding ways to harness cloud, advanced AI and the Internet of Things to create more intelligent spaces that help ...

A skier enjoys a bluebird day on the Legendary Back Bowls at Vail Mountain. BY FastCo Works For some, the thrill of skiing and snowboarding goes hand in hand with the challenges that come with hitting ...