Less than a week after agreeing to acquire the natural language processing artificial intelligence startup Parlo, ServiceNow Inc. is adding conversational chatbot technology to its Now Platform.

ARLINGTON, Va.--(BUSINESS WIRE)--Crossfuze, a leading ServiceNow Gold Partner that works with organizations to reimagine enterprise services to achieve digital transformation, has unveiled a new ...

ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NOW) (NYSE: NOW), ...

When it comes to making requests inside a company for new equipment or to learn about HR policies, it can be a frustrating experience for both sides of the equation. HR and IT are probably tired of ...

This was the main theme of an executive session sponsored by ServiceNow at Becker’s 12th Annual CEO + CFO Roundtable, where Drew Koerner, healthcare chief technology officer of ServiceNow, led a ...

New Finance Case Management solution uses AI-driven workflows to automate case management requests, eliminating manual work across back-office teams According to IDC, 67% of the projected $227 billion ...

ServiceNow announced plans to purchase Moveworks, its front-end AI assistant and enterprise search technology for $2.85 billion in cash and stock. ServiceNow expects the deal to close in the second ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting ...

ServiceNow launched conversational bot technology called Virtual Agent that aims to complete work from conversations and resolve issues for customers and employees via automation. Virtual Agent, which ...

ServiceNow is embedding native workflows in Microsoft Teams for self-service, case resolution and service agent collaboration. The ServiceNow effort, which just launched the Paris release of its Now ...