Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

ServiceNow continues to shape the modern landscape of digital operations, service delivery, and workflow automation. As organizations increasingly adopt the platform to streamline their processes, the ...

ServiceNow is making a play to push beyond ITSM, thanks to new AI tools in the Orlando release of its Now platform and other recent AI-related moves. ServiceNow is going all-in on artificial ...