Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

Leadership is a topic that gets a lot of press and attention. But the concept of a leadership operating model is not very well understood in the professional service industry, in my experience. A ...

What foundational changes must happen in order to evolve your service operating model? How do you build a case for change internally? Hear from the former Director of Enterprise Field Service at ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...