Discover how Salesforce's new AI-powered agents are revolutionizing the online shopping experience, enhancing customer ...

Salesforce Inc. today announced new updates for Slackbot, the company’s personal artificial intelligence agent in Slack, ...

Salesforce unveiled Agentforce on Thursday, a suite of AI-powered autonomous agents designed to augment human workers across various business functions. The company positions this as the "third wave" ...

Salesforce (CRM-0.29%) helped turn customer relationship management into a core business function and, in just 25 years, has grown into the world’s third-largest enterprise software company. Fueled ...

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...