Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...
The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.
The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.
A prolific and noisy cybercrime gang with a penchant for stealing Salesforce customers' data and holding it ransom is taking advantage of misconfigured guest ...
ATLANTA--(BUSINESS WIRE)--Synthio, the leader in contact data maintenance solutions for B2B companies, today announced the immediate availability of its Contact Data Management for Salesforce (CDM-SF) ...
Keeping your contact data up to date is important for efficiently conducting business. As you enter account data into Salesforce, duplicate entries of contact records may manifest. You can use the ...
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