The executive team at ElectriCom has worked on enhancing the company’s operator training program, making changes that bolstered one-on-one coaching, shortened learning curves, kept productivity high, ...

Less than a year after adding driver simulators to supplement its extensive driver training program, UPS saw a 38% reduction in crashes. And they did it without using a huge full-size truck cab ...

HOLMEN, Wis. (WEAU) - There’s a new way for the La Crosse and Holmen Fire Departments to teach the Coulee Region about fire safety. Community Risk Educator with the La Crosse Fire Department (LCFD) ...

NASHVILLE, Ga. (WALB) — The Nashville Police Department (NPD) is giving the community a first look at a new high-tech training tool designed to improve officer decision-making and strengthen public ...

Just half a century ago, people dreamed of a future where everything was automated and our every whim was satisfied by robots. Perhaps we don’t have robots everywhere now, but we do have a stunning ...

ElectriCom LLC, a utility infrastructure company specializing in electric, telecommunications, fiber optic and storm response, was looking for a new way to increase operator practice time without ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...