Clear and concise—what’s the change and how are we going to accomplish it? The first step to winning advocates and effectively implementing change is to develop a clear and meaningful message that ...

Your organization is bureaucratic, set in its ways, still relying on old thinking for what succeeded in the past. Your org chart looks hasn’t changed; only the names have changed. You change when ...

Change can be daunting. It's not just about creating a business case for a new system, mastering new processes or implementing a new technology — it's about managing the people who must transition to ...

In 2023, I delivered a session for Chicktech’s Annual Conference on the topic of diversity, equity, and inclusion. I adopted that talk into an overview on how to drive cultural change in your ...

A strategy-centered approach to change management is critical to executing organizational shifts that align with business priorities and drive impact. But because many strategic plans prioritize the ...

It’s a leader’s job to ensure everyone in the company can own their expertise without fear — even when left to their own devices. Recognizing fear as the core obstacle to change allows for strategic ...

“Seventy percent of corporate transformation efforts are doomed to fail.” International change leader and Harvard Business School professor Dr. John Kotter made this dire assertion more than 25 years ...

Any time an organization looks to make changes using process improvement methodologies, it often meets heavy internal resistance from the “doers.” These individuals are responsible for instituting ...

Change is hard, but it doesn’t have to be if we better manage our expectations and our attitude toward change overall. After all, change is an inevitable constant, and part of developing a mindset for ...

CMOs are often at the roots of change by driving the business case for better CX and for getting the data to transform the customer lifecycle. Professors David A. Garvin and Michael Roberto writing ...

Offered fully online, Western Michigan University’s Graduate Certificate in Organizational Change Leadership equips professionals with the skills and knowledge to drive effective, strategic change ...