The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...
As organizations scale from co-pilots to fully autonomous digital colleagues, the challenge is building smarter operating ...
Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...
If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...
Strong top-line and bottom-line growth came from both higher pricing power and lower costs and expenses. Its Smart Industrial operating model adds value to customers with data and software ...
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