OTTAWA, Ontario--(BUSINESS WIRE)--Mitel, a global leader in business communications, today announced that it has been honored by CRN ®, a brand of The Channel Company, with inclusion in the 2026 CRN ...

Mitel just announced Mitel CX, a new customer experience (CX)/contact centre platform. Enablement and training for channel partners will kick off in Q1 2025, with general availability expected late in ...

When Tarun Loomba became chief executive of Mitel Networks Inc. in 2021, the company made an interesting pivot. While the entire communications industry has been shifting to a ...

As most of us know by now, contact centers and customer experience (CX) have become the cool kids on the block --many unified communications (UC) vendors have either pivoted to focus more on their ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Mitel, a global leader in business communications, announced today that TMC, a global, integrated media company helping clients build communities in print, in ...

AI agents are getting faster, smarter, and more capable… and customers are starting to trust them as much as humans. Mitel’s latest platform update shows just how quickly the contact center landscape ...

Mitel just unveiled its new contact center offering, Mitel CX, which Mitel calls a “GenAI-assisted CX management platform.” While Mitel has had on-prem contact center offerings for years, they were ...

The Innovation Drive office campus of Mitel Networks Corporation in the Kanata North area of Ottawa, Canada. There has been some major news this week in the unified communications (UC) space. Earlier ...

Mitel has struggled financially in the UC and collaboration market that's led by market heavyweights Zoom, Microsoft Teams and Cisco Webex. The company said that the financial restructuring shouldn't ...

The Mitel Unified Communications Accelerator Showcase, held on February 19th at Ottawa’s Brookstreet Hotel, brought founders, investors, and industry leaders together for an evening of live pitches, ...

After failing to complete its $1.96 billion merger with Polycom earlier this year when Polycom instead got acquired by Siris Capital for $2 billion, today Mitel Networks began the process of ...

Security vulnerabilities in Mitel's SIP phones potentially jeopardize networks. In particular, IT managers should quickly rectify a vulnerability classified as a critical risk. Mitel is providing ...