No matter where you work or what your role is, at some point, you’re going to encounter a difficult person. Maybe it is a colleague who constantly interrupts, a micromanaging supervisor, a ...

New research shows HR trusts only 35% of managers to handle difficult conversations alone, and why avoidance, burnout, and ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. When I began studying how workplace culture impacts ...

Interacting with difficult personalities is often frustrating or even enraging, but it is possible to learn how to manage interactions with these individuals more effectively. Before I address the way ...

Carol was deeply disappointed. She had hired someone she thought would be a superstar for her team—the peanut butter to her jelly—only to face one difficult interaction after another. It seemed like ...

Part of a multi-part series on difficult people and situations. Difficult People part 1: The DP Challenge Difficult People part 2: The Eightfold Path of Dealing with Difficult People DP part 3: 21 ...