Over half of U.S. adults are using large language models (LLMs)—such as ChatGPT, Gemini and Copilot—in some capacity. Whether using artificial intelligence to create grocery lists, turn oneself into a ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

RIT and Georgia Tech artificial intelligence experts have developed a framework to test hallucinations on ChatGPT, Gemini, ...

New research suggests AI chatbots can generate responses people rate as more empathetic than humans, raising questions about emotional intelligence in machines. The post Chatbots rated more empathetic ...

Studies in Rwanda and Pakistan reveal real-world utility of chatbots in underfunded clinics, and not just in benchmark tests.

Artificial intelligence (AI) agents, particularly those based on large language models (LLMs) like the conversational ...

The pizazz feels welcoming and familiar: the expectant crowd filling a hangar-sized convention hall; a stage the width of a football field; the pounding music and widescreen visuals; the discreet ...

However, a new study reveals that while chatbots can pass medical exams, they are far from being competent medical practitioners. This article explores the findings of a large-scale study published in ...

A large study examining the use of AI chatbots for medical advice found that people using large language models did not make ...

Researchers cite two main problems: users had trouble providing the chatbots with relevant and complete information and the ...

AI chatbots are providing inaccurate and inconsistent information that could have serious implications for patients' health.

By Priyanjana Pramanik, MSc. Despite near-perfect exam scores, large language models falter when real people rely on them for ...