ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is ...
diginomica

ServiceNow's Paul Fipps on enterprise AI - ‘The LLM reasons, but it’s the platform that executes’

ServiceNow president Paul Fipps makes the case that the company's deterministic execution layer, workflow heritage, and internal autonomous AI deployments position it as the natural governance and ...

ServiceNow: Excellent Risk To Reward Among 'SaaSpocalypse' Fears

ServiceNow is built to win in enterprise AI with sticky workflows, resilient pricing, and an app ecosystem. Read why NOW stock is a Strong Buy.
Forbes

ServiceNow Challenges Traditional CRM At Knowledge 2025 Conference

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow, TCS team up to offer AI solutions to enterprises

ServiceNow (NOW) has signed a multi-year partnership with India's Tata Consultancy Services to help enterprises speed up AI adoption across their businesses.
Nextgov

ServiceNow, GSA strike OneGov deal to drive government AI adoption

Tech firm ServiceNow agreed to major discounts for all government customers of its flagship software offering in the latest OneGov agreement brokered by the General Services Administration. Announced ...
SiliconANGLE

ServiceNow partners with OpenAI to develop and deploy enterprise-grade AI agents

Enterprise software giant ServiceNow Inc. has inked a three-year deal with OpenAI Group PBC so it can integrate the ChatGPT maker’s most advanced artificial intelligence models into its platforms. The ...