Whether it’s baseball, football, or tennis, sports center around strategy. Those strategies are malleable and can be changed mid-game to adapt to new circumstances. Nowadays, through technology and ...

Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

Veritone Introduces Interaction Analytics, Providing Near-Real-Time Insights From Customer Touchpoints Three pre-configured AI solutions are now available for customer contact center and social media ...

INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. These solutions convert unstructured recorded and live-stream audio ...

Embedded in every conversation or interaction with a customer are valuable insights that CX and business leaders should cultivate to improve everything from product innovation to operational ...

Protecting your company from cyber criminals makes sense to the bottom line — whether it’s preventing the impact on your stock price or the long-lasting damage to customer loyalty. A 2014 Gallup poll ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...