Even as digital tools get more sophisticated, leading companies aren’t eliminating the in-person element. They’re doing the opposite: harnessing these innovations to make human touchpoints more ...

As video calls, online meetings and digital messaging become the default for work and social life, new research from Brigham Young University psychology professor Dianne Tice shows that something ...

Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Sep 29, 2024, 11:42am EDT Many companies are turning to AI to help with ...

The AI revolution within customer experience (CX) is already upon us. Brands across industries are implementing generative AI solutions into their customer service programs, with astounding results.

Gen Z workers often get flak for the remote working trend, but a survey has found that they want more in-person interaction. Some 91% of Gen Z workers say it would be nice to have a balance between ...

Humans are social beings, and it is well-established that strong relationships are good for us. Many studies show that we feel better when we're socializing than when we're alone. But some have argued ...

New research from a BYU psychology professor finds that replacing face-to-face interaction with online communication can weaken social connections and increase feelings of isolation. As video calls, ...