Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by ...

WAKEFIELD, MA and ORLANDO, FL and SEATTLE, WA--(Marketwire - Jan 14, 2013) - Integrated Voice Solutions (IVS), the industry-trusted architect of customer experience solutions across automated channels ...

Zappix, a provider of visual IVR technology and mobile app authoring, has released an improved visual IVR app–building platform to help even nontechnical users build and maintain their own mobile and ...

If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business. Hosted IVR is a cloud-based solution ...

Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, ...

ATLANTA, GA--(Marketwired - October 05, 2016) - Jacada Ltd. (JCDAF), announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, ...

Netxcell announced the launch of its Single IVR (Interactive Voice Response) advanced technology platform. The Single IVR system enables corporates, telecom subsrcibers and anyone using the system to ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs. Phone systems have changed a lot, but IVR pricing is still all over the map.