With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

The concept of a configuration management system (CMS) is an idea whose time has come - particularly since the release of IT Infrastructure Library (ITIL) Version 3, known as V3. ITIL V3 devotes ...

As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

According to ITIL, “Many organizations are already using some elements of configuration management, often using spreadsheets, local databases, or paper-based systems. In today’s large and complex IT ...

BMC Software Inc. this week announced its BMC Atrium Configuration Management Database (CMDB), saying that it’s the first enterprise management software vendor to release such a product for ensuring ...

CA Inc. announced new software, services and training programs Wednesday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

20 July 2008 Physical Layer Manager detects and updates physical device location and status, prevents network vulnerabilities and resource underutilisation iTRACS, a leading data centre and cable ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...