AOL

Some airlines charge passengers to speak to a human instead of using AI — and experts say the idea could catch on

In a world where AI increasingly handles bookings, requests and queries for travelers, paying to speak to a human being may quietly become a “business class” customer service experience, according to ...
Yahoo

Would you pay extra to talk to a human when travel plans go wrong?

Add Yahoo as a preferred source to see more of our stories on Google. The problem with artificial intelligence is simple: When travelers need it most, it is least helpful. That's the experience of ...
Hosted on MSN

Some airlines charge to speak to a human — and the idea could catch on

In a world where AI increasingly handles bookings, requests and queries for travelers, paying to speak to a human being may quietly become a “business class” customer service experience, according to ...
The Spokesman-Review

Would you pay extra to talk to a human when travel plans go wrong?

The problem with artificial intelligence is simple: when travelers need it most, it is least helpful. That’s the experience of people like Mark Beales, a retired mortgage banker from Mill Creek, Wash.