The new trend, while still in its infancy, is slowly growing in demand among organizations looking to lower costs and the ability to support help desk and call center agents in various ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...