Bob is a service technician who is well trained and nationally certified. However, he has sometimes suffered from the same confusion that all technicians occasionally do — the facts that he gathers ...

In this month’s troubleshooting problem, we have a customer who can only tell us that the equipment that serves their small office “isn’t working.” When you arrive, you confirm that the building ...

The basic principle of physics that explains heat pump technology has been in use for centuries. The ancient Chinese used the geothermal power of natural hot springs to heat their homes. However, ...

A heat pump heats and cools your home, functioning like a combined furnace and central air conditioner. Because it absorbs and moves heat from the air, it is exceptionally energy-efficient and ...

When Jack Schniepp’s furnace began to fail this winter in his two-story Bend home, he and his wife decided they’d tear it out and replace it with a heat pump. “We wanted to do it for climate-related ...