Guest speaker Gregg Majewski, founder and CEO of Craveworthy Brands, will talk about how his brands use Ovation for guest recovery and feedback. Ovation, a guest experience platform for multi-unit ...

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation. But what if you could not only stop the bleeding, but turn ...

NEW YORK--(BUSINESS WIRE)-- Emplifi, a leading customer engagement platform, today announced it has significantly improved guest recovery workflows across social channels and integrated Google Reviews ...

When I’m training some of the top five-star hotels in the world in customer service recovery, I tell them that there are a few secrets to working with upset, unhappy, disappointed, or even flat-out ...