Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner® Magic Quadrant™ for ...

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence ...

Native integration offers more seamless communications over more customer contact channels, according to Genesys CMO Reed Henry. It's no secret that Microsoft Lync and now Skype for Business have ...

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

In Japan Genesys boasts most of the major banks, insurance companies, as well as several carriers as customers. This is the second of three No Jitter posts devoted to the contact center market in ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys (www.genesyslab.com), a leading provider of customer experience and contact center solutions, today announced that it has achieved Microsoft Lync 2013 ...

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...

NASHVILLE — Musicians in the country music capital of the world are either one of two things: the cover band playing at Luke Bryan's bar on Broadway or Luke Bryan himself. Genesys clearly wants to be ...