Your Customer Service Is Suffering—and Frontline Employees Say Understaffing Is to Blame

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.
Business Wire

WorkJam Partners with Aware to Give Enterprise Customers Greater Insight into Frontline Employees’ Priorities, Needs and Concerns

MONTREAL--(BUSINESS WIRE)--WorkJam, the world’s leading digital frontline workplace, today announced that it has partnered with collaboration intelligence platform Aware to provide WorkJam’s ...
Hosted on MSN

APS announces raises for 'frontline' employees including bus drivers

Atlanta Public Schools announced that it will give pay raises to its “frontline employees,” including bus drivers, custodians, paraprofessionals, and nurses. According to a press release, bus drivers, ...
Harvard Business Review

Why Your Frontline Employee Turnover Is High

And the hidden costs of neglecting this crucial part of your workforce. Many people blame the shortage of low-wage workers on the enduring impact of the pandemic. But management professor Joseph ...