This week, the BBC showed scammers at work in an Indian call centre, recorded by an activist who hacked into the company's security cameras. Staff were seen laughing at their victims in the US and ...

People want to know how to evacuate, where to find shelter or when it will be clear to return home. The contact center ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center ...

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the ...

A statement from the Kolkata Police said they had found an illegal call centre in operation, with callers introducing themselves as officials from Microsoft. A number of computers and hard disks ...

Regulators’ assessment of customer support centers has spurred recent lawsuits from UnitedHealthcare, Centene and Humana. But ...

Commissions do not affect our editors' opinions or evaluations. Call center outsourcing refers to handing over your customer support tasks to an external call center or contact team, which handles ...

You don’t have to spend more than you earn to end up feeling like your finances are disorganized, out of your control, and overwhelming. Profit and prosper with the best of expert advice on ...

Today on Tracking the Tropics, we'll have the latest on a disturbance in the Caribbean that is likely to form in the coming ...

AL94 is a well-defined area of low pressure located several hundred miles west of the Cabo Verde Islands producing some disorganized ... help with the Public File, call (904) 393-9801.