Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...

Bank of America Corp. customers using Zelle initiated a record 1.6 billion transactions totaling $470 billion in 2024. Transaction volume increased 25%, and dollar volume 26%, last year compared to ...

Bank of America (NYSE:BAC) reports record digital engagement, with nearly 30 billion client digital interactions in the past year. AI assistant Erica has handled more than 3.2 billion interactions ...

20 million clients use Erica® to help manage their finances; interactions with AI-driven virtual assistant surpass 2.5 billion "Digital is the centerpiece of our relationship-driven strategy," said ...

New 2026 trends highlight a growing global preference for lighthearted, positive digital interactions, according to insights shared by Chattingplace. GIBRALTAR, Dec. 23, 2025 /PRNewswire-PRWeb/ -- ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. HUMAN Security secures $50 million in a growth funding round to ...

20 million clients use Erica ® to help manage their finances; interactions with AI-driven virtual assistant surpass 2.5 billion CHARLOTTE, N.C., Feb. 24, 2025 /PRNewswire/ — Digital interactions by ...