Your initial interactions with customers can make or break their long-term relationship with your business. When building a customer onboarding program, one size does not fit all. Just as you ...

The Commonwealth Bank of Australia (CBA) has built a Customer Engagement Engine it has touted as powering customer experience through the use of artificial intelligence (AI) and machine learning. The ...

Julien Denaes joins Thought Industries as Chief Strategy Officer to lead corporate strategy, long-range planning, and strategic initiatives, ensuring tight alignment between product investments, ...

Machine learning can help marketers gain a better understanding of customer behavior and propensities to improve the relevancy of their engagements. Machine learning has become today’s “it” technology ...

Customer learning management is a systematic, strategic approach to delivering the knowledge that helps customers succeed, spanning the customer’s journey from prospect to new user to proficient ...

As more sales enterprises invest in digital transformation to keep up in an increasingly competitive and digital world, artificial intelligence (AI) is at the forefront of their investments. According ...

We're welcome to the last track of today for the customer behavior and experience track, which is machine learning means knowing customers better. Today's panel will be moderated by John Adams, ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Utility giant EDF UK wanted to find a way ...

Coursera is not the first learning platform to offer free e-learning in response to the pandemic. CompTIA announced March 23 it would give displaced professionals, students and anyone else with ...

Paying attention to how customers use a new product can help companies become more successful in the marketplace. How customers use a technology generates important information about its performance, ...

Brick-and-mortar banks are struggling to stay open as fintech firms and banking apps evolve. User-friendly, on-demand features are now the norm as customers look for financial partners that treat them ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The year 1918 was an impactful one for the customer service professionals of the era. Calls ...