There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE offers ...

The updated model strengthens ownership, allowing for more proactive engagement, relationships, and a dedicated partner ...

At Health Care Logistics (HCL), thinking differently is more than a mindset — it’s the foundation for the company’s success. Since its beginning, HCL has embraced innovation, adaptability and an ...

When a customer comes to you with an idea for a product they’d like to bring to market, there are often looming questions when it comes to feasibility, costs and time. Correctly answering these ...

TORONTO--(BUSINESS WIRE)--Alida, a leader in Total Experience Management (TXM), today announced it has been named a Visionary in the 2021 Gartner Magic Quadrant for Voice of the Customer Solutions.

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in ...

As Caylent's VP of Customer Solutions, Mark Olson leads a team that's entrusted with envisioning and proposing solutions to an infinite variety of client needs. He's passionate about helping clients ...

CEDAR FALLS, Iowa, Oct. 23, 2025 (GLOBE NEWSWIRE) -- CBE Customer Solutions is honored to be recognized as one of 31 winners in the Outsourcing Impact Review (OIR) 2025 Awards , presented by Outsource ...