Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

Banks in the Charlotte area slipped slightly in keeping customers happy, except for one, according to a new national satisfaction survey that was released Tuesday. Customer satisfaction with bank and ...

Because of the wide availability of opportunities to create surveys using free online survey software, you can quickly and easily gauge customer satisfaction or interest in new product offerings via ...

Here's a look at this year's competition. Chili and Lime Flavored Rolled Corn Tortilla Chips claimed first in the customer poll. Runners-up included: The category was added this year, and Cashel ...

is devoted to customer surveys. Consider the experience of Qualtrics, one of the largest survey-data companies. In the past year, the firm has analyzed 1.6 billion survey responses. That's a 4% ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...